Customer Service Specialist (Colonial Farms)

The Retail Garden Center Customer Service Specialist is responsible for providing exceptional customer service and serving as the lead resource for the Garden Center customer service area. This role supports the daily operation of the customer service function by assisting customers in person and over the phone, training and providing direction to customer service staff, managing cash handling procedures, supporting scheduling, and ensuring established processes and standards are consistently followed.

The Customer Service Specialist serves as a key resource for employees and customers, helping to resolve questions and concerns while ensuring a welcoming, professional, and efficient customer experience. This position is responsible for opening and closing procedures, point-of-sale accuracy, cash handling, implementation and maintenance of standard operating procedures, and assisting with select product ordering and inventory needs. The role works closely with the Retail Garden Center Store Manager and other departments to support daily operations, seasonal priorities, organizational goals, and a high-quality customer experience that supports the mission of the organization and strives for sustainable business growth.

To apply, email a resume and references to Human Resources at hr@powellgardens.org.